Customer Service

About this webshop

This webshop is an affiliate shop of Amazon.com, which means:

Secure ordering via Amazon's checkout and payment system
Great support from Amazon's customer service
A broad selection of Alice in Wonderland related items, but no need to muddle through Amazon's database manually: I have personally hand-picked all interesting products for you!

Amazon.com or its third-party sellers will handle all aspects of your order. I do not ship the items myself, nor do I have more information about them than Amazon provides me with.

If you have questions about items or your order, you should contact Amazon.com or contact the third-party seller, not me.

Third-party sellers

Some items in my webshop are sold by Amazon.com itself, and others are sold by independent third-party Amazon Merchants and Marketplace sellers. The latter often is the case with costumes and toys.
If a product is offered by a third-party seller, you will see "From: <name of seller>" in the item description.
When buying from a third party, your order is fulfilled directly by the merchant, who also handles all customer service and can set its own shipping costs. You pay using the safe Amazon Payments system.
After placing your order, you can find more details about the Merchant in your Order Summary, available through Your Account.

Accepted payment methods

Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon Store Card, Webcertificates, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

Amazon.com does not currently accept international wire transfers, PayPal, or Smart Cards.

More information about payment methods

Shipping costs & shipping times

Shipping costs and times depend upon the shipping method you choose (the faster, the more expensive), and the destination the items need to be shipped to.

Shipping costs will be calculated automatically during checkout, after you have entered your shipping address. Shipping and delivery dates wil be estimated for you as well, based on the availability of your items and the shipping options you have chosen.

Calculating shipping costs manually can, unfortunately, be a difficult task. First, you'll have to determine the seller of the product(s): this can be Amazon.com, an Amazon Merchant, or a Marketplace seller.

Amazon.com shipping costs & times:

Merchant & Marketplace shipping costs:

Amazon Merchant shipping costs, methods, and terms are set by individual merchants, not by Amazon.com. This information will appear on your order summary page when you are ready to make your purchase.
As Amazon Merchants can set their own shipping costs, it is possible that you will be charged several different shipping costs when you purchase items from multiple merchants in one order.
When you purchase a new, refurbished, used, or collectible item from a seller at Amazon Marketplace, you pay immediately, online. Included in your payment is a precalculated fee for shipping. Amazon Marketplace shipping costs are the same for all sellers, and can be found on the Marketplace Shipping Times & Costs page.

After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account. So if you are unsure about the shipping costs, just go through the checkout process and the costs will be displayed on the summary page before you finalize your order. You can always back out if you think the costs are too high.

Read more about how shipping and delivery dates are calculated

If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, Amazon will charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Read more about shipping preferences

Free Super Saver Shipping:
Some Amazon.com items qualify for Free Super Saver Shipping. This means free shipping on orders $25 and over, shipped to a U.S. address (some restrictions apply).
More information about Free Super Saver Shipping

Shipping zones and international shipping

Amazon.com can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Read the general shipping restrictions and the international shipping restrictions.

Amazon's third party Merchants and Marketplace sellers have their own shipping policies. Some may not ship to your country.

If you have placed items in your shopping cart that cannot be shipped to the destination address you have provided, you will be notified during checkout.

Return policy

You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund.
You may return any of the following purchased from Amazon.com: books in their original condition; unopened CDs, cassette tapes, vinyl records, DVDs, VHS tapes, video games, or software; and any other merchandise in new condition with original packaging and accessories.
Amazon.com will also pay the return shipping costs if the return is a result of an error from Amazon.com (you received an incorrect or defective item, etc.).
Read the complete Returns Policy

Each Amazon Merchant has a unique returns policy. You can contact your merchant directly using the information listed in your Order Summary, available through Your Account.

There are general guidelines regarding returns for Marketplace orders.

Frequently Asked Questions

I want to order a costume / clothes, but I don't know which size fits me. Can you advise me?
You can check the generic sizing charts. Note: some manufacturers may have their own sizing charts.

Will ordering via this website cost me more than ordering directly at the Amazon.com website?
No, you won't pay a penny more! Amazon pays me a small percentage on every sale, which I use to maintain this website.

I want to order a large amount of products. Can I get a discount?
Unfortunately I cannot offer any discounts, because I am not the one who you are paying to. I have no influence on the prices.

Are you willing to donate some items for our charity project?
I do not sell or ship these items myself, so you should contact the actual seller: Amazon.com or one of their merchants.

Are you interested in selling our Alice in Wonderland products via your website?
I can only list your products if you are an Amazon Merchant. If you are, you can suggest your products for inclusion by sending me their ASIN codes. If you are not, you can promote your product by posting a message in the 'Buying, Selling & Collectibles' subforum.

Privacy & Security

Lenny's Alice in Wonderland site does not gather any personal information from webshop customers.
After you click the 'check out' button in the shopping cart, you are being taken to the Amazon.com website where you can enter your shipping and payment details. The Amazon check out system is very secure: read about the privacy & security of Amazon.com.

Certain content that appears on the webshop comes from Amazon Services LLC. This content is provided 'as is' and is subject to change or removal at any time.

This website uses Google Analytics, and other measurement tools (a.o. Clicky, CrazyEgg and ClickTale) to analyse how visitors use the site. These tools use 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the Google Analytics cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity.

I will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to my site. Google will not associate your IP address with any other data held by Google. Neither I nor Google will link, or seek to link, an IP address with the identity of a computer user. I will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information via a fill-out form on this website (like the registration form and profile form of the forum).