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Customer Service

About this webshop

This webshop is an affiliate shop of Amazon.com, which means that I link to interesting Alice in Wonderland related products on Amazon.com’s website. After clicking the check out button in the shopping cart, you are being redirected to the Amazon.com website where you can finalize your order and pay.

Amazon.com or its third-party sellers are the actual seller of these products; they will handle all aspects of your order. I do not ship the items myself, nor do I have any products in stock. I also do not have more information about them than Amazon provides me with. If you have questions about items or your order, you should contact Amazon.com or contact the third-party seller, not me.

These are the advantages for you:

  • A broad selection of Alice in Wonderland related items, but no need to muddle through Amazon’s database manually: I have personally hand-picked and described all interesting products for you!
  • Secure ordering via Amazon’s checkout and payment system
  • Great support from Amazon’s customer service

Third-party sellers

Some items in my webshop are sold by Amazon.com itself, and others are sold by independent third-party Amazon Merchants and Marketplace sellers who offer their products through Amazon’s system. The latter often is the case with costumes and toys.

When buying from a third party, your order is fulfilled directly by the merchant, who also handles all customer service. They can set their own shipping costs and policies.

Shipping costs, delivery times and shipping destinations

Shipping costs and times depend upon the shipping method you choose (the faster, the more expensive), and the destination the items need to be shipped to.

The exact amount of shipping costs, and whether or not the items can be shipped to your country, depend on the shipping policy of the seller of that specific product.

  • Amazon.com can ship to virtually any address in the world. Look up Amazon’s shipping policy and shipping times.
    Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Read about these shipping restrictions.
  • Third-party sellers have their own shipping policies. Some may not ship to destinations outside the USA.
    If you purchase items from multiple third-party sellers in one order, you may be charged shipping costs by each of them.
    On the Amazon.com product page you can find a link to the shipping policies of the third party seller that sells that particular item.

Because of all these variables, shipping costs cannot be specified upfront or shown in the shopping cart. Shipping costs will be calculated automatically during checkout, after you have entered your shipping address (but before finalising your order). Shipping and delivery dates will be estimated for you as well, based on the availability of your items and the shipping options you have chosen. If an item cannot be shipped to your country, you will be notified after entering your shipping address.

Frequently Asked Questions

Will ordering via this website cost me more than ordering directly at the Amazon.com website?
No, you won’t pay a penny more! Amazon pays me a small percentage on every sale, which I use to maintain this website.

I want to order a large amount of products. Can I get a discount?
Unfortunately I cannot offer any discounts, because I am not the actual seller. I have no influence on the prices.

Are you willing to donate some items for our charity project?
I am not the actual seller of the product and do not have any stock. You should contact the actual seller: Amazon.com or one of their merchants.

Are you interested in selling our Alice in Wonderland products via your website?
I can only list your products if you are an Amazon Merchant. If you are, you can suggest your products for inclusion by sending me their ASIN codes. If you are not, you can promote your product by posting a message in the ‘Buying, Selling & Collectibles’ section of the forum.

Privacy, security, terms and conditions

For more information about the privacy and security of this webshop, please read the terms, conditions, cookies and privacy statement of this website.