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Customer Service

About this webshop

This webshop is an affiliate shop of Amazon.com, which means that I link to interesting Alice in Wonderland related products on Amazon.com’s website. After clicking the buy button, you are being redirected to the Amazon.com website where you can place your order. As an Amazon Associate I earn from qualifying purchases.

Amazon.com and/or its third-party sellers are the actual seller of these products; they will handle all aspects of your order. I do not ship the items myself, nor do I have any products in stock.

This means I do not have more information about products than Amazon provides me with. If you have questions or complaints about items or your order, you should contact Amazon.com or contact the third-party seller, not me.

These are the advantages for you:

  • A broad selection of Alice in Wonderland related items, but no need to muddle through Amazon’s database manually: I have personally hand-picked and described all interesting products for you!
  • Secure ordering via Amazon’s checkout and payment system
  • Great support from Amazon’s customer service

Frequently Asked Questions

Will ordering via this website cost me more than ordering directly at the Amazon.com website?
No, you won’t pay a penny more! Amazon pays me a small percentage on every sale, which I use to maintain this website.

I want to order a large amount of products. Can I get a discount?
Unfortunately I cannot offer any discounts, because I am not the actual seller. I have no influence on the prices.

Are you willing to donate some items for our charity project?
I am not the actual seller of the product and do not have any stock. You should contact the actual seller: Amazon.com or one of their merchants.

Are you interested in selling our Alice in Wonderland products via your website?
I can only list your products if you are an Amazon Merchant. If you are, you can suggest your products for inclusion by sending me their ASIN codes. If you are not, you can promote your product by posting a message in the ‘Buying, Selling & Collectibles’ section of the forum.

Buying directly from me

There is one product in my webshop that can be purchased directly from me: my book “Alice’s Adventures under Water“. You can add this item to the shopping cart and it will take you through a check out process on my site instead of to Amazon’s website.

Only for the above item, the following applies:

Shipping costs

The book will be shipped from the Netherlands within a couple of days after receiving your payment. Shipping rates depend on your country, the amount of books you order, and whether you want to be able to follow your package through Track & Trace.

Shipping costs for one book, without Track & Trace:

  • Netherlands: €4,60
  • Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Spain, Sweden: €8,25
  • All other European countries (except Russia): €9,50
  • All other countries: €11,50

If you opt for track & trace, or order more than 1 book, shipping costs will be higher because of the increased weight and size of the package. You can calculate custom shipping costs after you have added the product(s) to your cart, by selecting your country in the shipping calculator.

Shipping costs displayed in the shopping cart are the costs for shipping from the Netherlands to you. If you don’t live in the Netherlands, it’s possible that shipping costs can be lowered if I order a copy from one of my printers abroad, and have it shipped directly from them to you. Please contact me for custom shipping prices. Mind that delivery time will be longer in that case, because it takes on average 5 workdays to print the book on demand.

Pick up on location

If you live in the Netherlands, you can choose to pick up the book at my home in Nijmegen, so you won’t have to pay any shipping costs. If you choose this option, I will send you an e-mail after receiving your payment to make an appointment. I am not a company with opening hours, so you cannot stop by whenever you want!

If you are my friend and would like me to bring a copy of the book to an appointment we already have planned or are planning, please choose this option and leave a note in the comment field during checkout describing when you want me to bring it. Please only do this if we are specifically planning to meet, not ‘bring it to the next event where we’ll both be present’ or something.

Shipping times

Orders will be shipped within 1 to 2 working days, but the total shipping time depends on your shipping address and the selected shipping method.

Payment

There are two options to pay:

  • Direct bank transfer (preferred). Please transfer the money to the following Dutch bank account (IBAN): NL12INGB0005745890 in the name of LC de Rooy. BIC/SWIFT: INGBNL2A.
    For people living in the US, UK, Australia and New Zealand, local bank account details will be available after checkout, to prevent conversion charges.
  • Paypal. If you want to pay with credit card, you can also select this option (and then choose to use Paypal as guest).

If Paypal or your bank charges for the money transfer, the charges are for you.

Returns

You can return the book within 14 days after receiving it, provided it has not been used/read and is still in mint condition. If you want to return it, send an e-mail to [email protected] to inform me that you will be returning it and then ship it to the adress you can find on the invoice. Make sure you receive proof from the postal service that you have shipped it.

Shipping costs you paid when ordering will be refunded together with the costs of the book(s). Shipping costs for returning the item to me need to be paid by you.

I will refund your money within 14 days after receiving the item. The refund will be done through the same payment method you used when ordering.

If the book is damaged or shows signs of having been read, I reserve the right to substract a percentage of the refund, depending on the severity of the damage.

Privacy, security, terms and conditions

For more information about the privacy and security of this webshop, please read the terms, conditions, cookies and privacy statement of this website.